1. Scope of Application

These General Terms and Conditions govern the contractual relationship between Tee It Up GmbH (hereinafter referred to as the "Operator") and its customers (hereinafter referred to as "Users") in respect of all bookings, services and use of the facilities, including all equipment and amenities provided.

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2. Booking and Payment

• Bookings may be made via the Sweetspot app, our website or directly on the premises.

• A booking shall only be deemed confirmed once the Operator has issued confirmation by email or through the booking system.

• Payment must be made in advance using one of the available payment methods.

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3. Cancellations and Amendments

• Bookings may be cancelled free of charge up to 24 hours before the scheduled booking time.

• Cancellations made less than 24 hours before the scheduled booking time will incur a charge equal to the full booking amount.

• In the event of a no-show without prior cancellation, the full amount for the booked time will be charged.

• In the event of repeated failure to attend booked appointments without timely cancellation, Tee It Up GmbH reserves the right to accept future bookings from the customer concerned only upon receipt of full payment in advance. The customer will be informed of this requirement before making any further booking.

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3a. Season Passes – Duration and Termination

The following provisions apply to season passes in addition to

Section 3:

• Season passes are valid for the duration of one season (1 October to 30 April of the following year) and expire automatically at the end of the season. No notice of termination is required.

• Where payment is made in monthly instalments, early termination is excluded. The pass holder remains obliged to pay the monthly instalments until the end of the season. The right to terminate the contract for good cause without notice remains unaffected.

• Where payment is made in a single lump sum, no refund shall be granted unless otherwise required by mandatory statutory provisions.

• Unused playing hours, complimentary bar credit and other season-specific additional benefits expire at the end of the season. Cash redemption, refunds or transfers to the following season are excluded to the extent permitted by law.

• Further details regarding use, priority booking and additional benefits are set out in the Season Pass Terms and Conditions, which form an integral part of this contract.

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4. Use of the Facilities

• The indoor golf facilities may only be used while wearing clean footwear with non-marking soles.

• Only clean golf clubs may be used.

• Only golf balls provided by the Operator or personal golf balls that are clean and free from logos and markings may be used in order to prevent damage or soiling to the simulator screens.

• Persons whose consumption of alcohol or drugs poses a risk to safety or the proper operation of the facilities may be refused entry or banned from the premises.

• Smoking of any kind, including electronic cigarettes, vaping devices and similar products, is strictly prohibited throughout the premises. A designated smoking area is located outside, directly in front of the entrance.

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5. Liability and Use of the Facilities

• Use of the Facilities: Use of the indoor golf facilities, including the equipment and amenities provided, is at each visitor's own risk and responsibility. All visitors are required to use the facilities and equipment properly, comply with all safety instructions and conduct themselves in a manner that does not endanger themselves or others.

• Liability of the Operator: We accept unlimited liability for death, personal injury or damage to health resulting from any intentional or negligent breach of duty by us, our legal representatives or persons acting on our behalf. In respect of all other losses or damage, we accept unlimited liability in cases of wilful misconduct or gross negligence. In cases of ordinary negligence, our liability shall be limited to breaches of material contractual obligations (cardinal obligations). In such cases, liability shall be restricted to losses or damage that are typical of the contract and reasonably foreseeable. The foregoing limitations of liability shall also apply for the benefit of our legal representatives, employees and persons acting on our behalf.

• Personal Belongings: We accept no liability for the loss, theft or damage of personal belongings brought onto the premises, except where such loss or damage is attributable to wilful misconduct or gross negligence on the part of us, our legal representatives or persons acting on our behalf.

• Vehicles: Vehicles parked in the available parking areas are left at the owner's risk. Liability for any damage to vehicles shall be governed by the liability provisions set out above. Tee It Up GmbH does not provide any parking spaces of its own.

• Personal Responsibility and Insurance: We recommend that all visitors hold appropriate personal liability and accident insurance. However, proof of such insurance is not a requirement for entering or using the facilities.

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6. Right to Refuse Entry and Remove Visitors

• The Operator reserves the right to exercise its authority over the premises.

• Staff are authorised to require any person who breaches these General Terms and Conditions or the House Rules to leave the premises.

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7. Data Protection

• All personal data shall be processed in accordance with applicable data protection legislation.

• Further information is available in our Privacy Policy.

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8. Final Provisions

• Should any provision of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The applicable statutory provisions shall apply in place of any invalid or unenforceable provisions. The same shall apply in the event of any omission or gap in these General Terms and Conditions.

• The place of performance shall be Hamburg, Germany, to the extent permitted by law. Where the contracting party is a merchant, a legal entity under public law or a special fund under public law, Hamburg shall be the exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship. For consumers, the statutory rules governing jurisdiction shall apply.